NEW!! *Free Shipping EVERY Item EVERY Day! This promotion applies to ground shipping to the Contiguous 48 United States ONLY. Many (but not all) shipments to AK, HI, APO/FPO are additional. There is a shipping cost for all International destinations and are charged according to weight. To qualify for free shipping, address(es) that are US Postal service AND UPS/Fedex must be supplied! Expedited shipments to any destination are extra, and charged by weight.30 Day Satisfaction Guarantee and ReturnsAt Innovagolf, we want you to be satisfied with your purchase. For ANY REASON on any product we offer (except items marked as "clearance, final clearance or inventory reduction"), you may return the item for a refund (less shipping and handling charges) within 30 days of purchase providing the following conditions are met:
How quickly will I receive my order? If you are in the lower 48 U.S. and choose our FREE standard shipping, you can expect your order to arrive in 4-6 business days. If you opt for expedited shipping, we guarantee your order will arrive in LESS than 4 business days (or we will refund the additional shipping cost.) Please note that 4 business days is not the same as "4 days" For example, if you order an item Friday evening, before a Monday holiday, the 4th business day is actually the FOLLOWING Monday, or 8 calendar days.
If you are in AK or HI, standard shipping is usually by US Parcel Post (unless it is a small item or package of items). This can take some time. Allow up to 2 weeks. If you want your item(s) faster, please choose "expedited" which will normally be by Priority Mail.
APO, FPO and International customers can expect delivery time to be between 3 and 4 weeks. We do not offer expedited shipping to these locations.
If you have special needs for the delivery date of your order, please LET US KNOW either before you place your order, or in the comments section of your order. We are not mind readers :-) ! Our liability for packages delivered past promised delivery days due to reasons beyond our control is limited to the actual shipping charges incurred by Innovagolf by the shipper, or vendor. All other policies remain in force.
Holiday Shipping Information: We ship all orders for holiday deadlines 1-2 days BEFORE the cutoff for the carrier used. Our only guarantee to ship in time based on carrier delivery schedules. On the unfortunate occasions where the carrier(s) do not meet their obligations, our only liability is to any additional su-charges that were imposed. Further relief should be sought by the carrier in question. All delivery guarantees apply to the continental U.S. ONLY.Email anytime you have questions about shipping times, or to check the status of your order. firstname.lastname@example.org
Items that feature target shipping or delivery days (such as "overnight shipping" or "same day shipping" are contingent on the order being placed by NOON CST and are targeted to ship and be received only on business days. Delivery times can vary by location, and Innovagolf's liability for the late delivery of any such shipments is limited to the actual shipping cost of the service used.
International orders: Most of our items are available overseas. However many of
the larger items are very expensive to ship out of the U.S. Smaller items are shipped by US
International Air Mail and larger items by UPS, Federal Express, or DHL. International orders will take much longer to arrive than domestic orders. Anticipate minimum of 2 weeks and be prepared for up to 4 weeks.
1. You have emailed (email@example.com) for specific return instructions. Many of our products are returned directly to the manufacturer, not to us. If one of these items is returned to us, it may be forwarded to the manufacturer at your expense.
2. The items are in new condition with all factory packaging and literature in tact. Items that do not, or show obvious signs of use will not be returned, and no refund will be issued.
3. Items are post-marked no later than 30 days from ORDER DATE. Exceptions include delayed shipping, and Holiday purchases which may have extended return windows.
4. Most items have longer guarantees or warranties from the manufacturer, and after 30 days you deal directly with them. We do not act as agents on their behalf, or yours after 30 days.
5. Some items feature free, or included shipping. The refundable purchase price on these items is defined as the total price minus the actual UPS, Fed Ex, USPS, or DHL shipping charges.
Remember: You must email or call us ahead of returning your item for specific instructions!All sales are final for items marked as "clearance", or "final clearance."
Our policy is NOT to charge a restocking fee, HOWEVER, orders returned without prior authorization, or outside the return window will be refused at delivery. Orders may not be cancelled, once placed. Electronic devices, including golf carts and software will be charged a 15% restocking fee if unused, and in original factory sealed packaging. Electronic devices, including golf carts and software that have been opened are not eligible for return, but are covered under manufacture's warranties according to each manufacturer's policies.
Naturally, we take every precaution to ensure your order arrives in perfect condition. In the unlikely event that your item arrives damaged, we will cover all costs associated with pick-up and replacement and take care of it as quickly as possible. Shipping damage must be reported within 2 days of delivery otherwise our standard return policy will apply.