Why am I not offered a choice of shipping speed during the checkout process? Some of our items are shipped direct from the manufacturer, and each has its own policies and pricing for expedited processing and shipping. In order to offer the most accurate, efficient, and honest options for a particular product, we take expedited orders on a case by case basis. Email us at innovategolf@aol.com with your needed delivery date, product(s) and zip code. Email innovategolf@aol.com (quick email link at the bottom of this page) Most items CAN be expedited! Domestic Shipping Charges and Information Shipping and handling charges to all U.S. destinations start at just $2.99! For larger items, or orders with several or more products shipping charges are calculated on a weight basis. Most order shipping charges are between $2.99 and $9.99, and shipping to any continental U.S. destination is never over $19.99. with the exception of a few extra large, heavy, or bulky items. Your shipping charges will be calculated for your by our order form, and you will see your shipping charges before you complete check out. Warehouse items are shipped by U.S. Mail or Fedex at our discretion, and drop ship items may be shipped by USPS, UPS, Federal Express, or DHL. You will receive order confirmations with tracking numbers if assigned. (Tracking numbers are usually, but not always available, depending on the vendor and/or shipping method) If you order more than one product, your order may arrive in different packages and at different times. Most orders are processed and shipped within 72 hours of their receipt. Shipping time averages 3-6 business days*. Therefore, your order should arrive within 5-8 BUSINESS days* of it's placing. All products that feature guaranteed delivery times are defined in business days* Delays can be caused by stock shortages, holidays, and weather conditions but we make every effort to keep you informed of any isues that may arise to delay your purchase. (*Business days are defined as Monday Through Friday, except for Holidays. Please note that 8 business days can be as many as 12 calendar days depending on how weekends and holidays fall) If you have special needs for the delivey date of your order, please LET US KNOW either before you place your order, or in the comments section of your order. We are not mind readers :-) ! Our liability for packages delivered past promised delivery days due to reasons beyond our control is limited to the actual shipping charges incurred by Innovagolf by the shipper, or vendor. All other policies remain in force.Email anytime you have questions about shipping times, or to check the status of your order. innovategolf@aol.com Items that feature target shipping or delivery days (such as "overnight shipping" or "same day shipping" are contingent on the order being placed by NOON CST and are targeted to ship and be received only on business days. Delivery times can vary by location, and Innovagolf's liability for the late delivery of any such shipments is limited to the actual shipping cost of the service used. International orders: Most of our items are available overseas. However many of the larger items are very expensive to ship out of the U.S. Smaller items are shipped by US International Air Mail and larger items by UPS, Federal Express, or DHL. International orders will take much longer to arrive than domestic orders. Anticipate minimum of 2 weeks and be prepared for up to 4 weeks. 1. You have emailed (innovategolf@aol.com) for specific return instructions. Many of our products are returned directly to the manufacturer, not to us. If one of these items is returned to us, it may be forwarded to the manufacturer at your expense. 2. The items are in new condition with all factory packaging and literature in tact. Items that do not, or show obvious signs of use will not be returned, and no refund will be issued. 3. Items are post-marked no later than 30 days from ORDER DATE. Exceptions include delayed shipping, and Holiday purchases which may have extended return windows. 4. Most items have longer guarantees or warranties from the manufacturer, and after 30 days you deal directly with them. We do not act as agents on their behalf, or yours after 30 days. 5. Some items feature free, or included shipping. The refundable purchase price on these items is defined as the total price minus the actual UPS, Fed Ex, USPS, or DHL shipping charges. Our policy is NOT to charge a restocking fee, HOWEVER, orders returned without prior authorization, or outside the return window will be refused at delivery. Orders may not be cancelled, once placed. Electronic devices and software will be charged a 15% restocking fee if unsued, and in original factory sealed packaging. Electronic devices and software that have been opened are not eligible for return, but are covered under manufacture warranties. Naturally, we take every precausion to ensure your order arrives in perfect conditon. In the unlikely event that your item arrives damaged, we will cover all costs associated with pick-up and replacement and take care of it as quickly as possible. Shipping damage must be reported within 2 days of delivery otherwise our standard return policy will apply. c/o Tracy Jones 9106 Water Front Ct Magnolia, TX 77354 innovategolf@aol.com |